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IPO 500 Analog...
IPO 500 Analog Trunk 16

$1,984.96 $1,687.22

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IPO License R6 Customer Service Supervisor 1

Customer Call Reporter   Available with Advanced Edition and combined with the built-in ACD functionality of IP Office, CCR enables a small business to track and measure customer service and agent productivity levels.

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$337.11 tax incl.

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Whether a business has a traditional call center or simply people who answer phones, valuable data in customer calls can help improve customers’ experiences and deliver greater revenue and more satisfied and loyal customers.

When an agent knows that no callers are waiting in queue, he or she can spend more time with customers building relationships, generating more revenue, and enhancing overall customer satisfaction and loyalty.

 Detailed, actionable data helps Supervisors schedule staffing for peak times, provide relevant agent training (including recording and archiving of calls for later review) and to improve overall business performance.