Customer Call Reporter
Available with Advanced Edition and combined with the built-in ACD functionality of IP Office, CCR enables a small business to track and measure customer service and agent productivity levels.
IPO License R6 CCR Agents 20 User
Whether a business has a traditional call center or simply people
who answer phones, valuable data in customer calls can help improve customers’
experiences and deliver greater revenue and more satisfied and loyal customers.
When an agent
knows that no callers are waiting in queue, he or she can spend more time with
customers building relationships, generating more revenue, and enhancing
overall customer satisfaction and loyalty.
Detailed, actionable data helps Supervisors schedule staffing for peak
times, provide relevant agent training (including recording and archiving of
calls for later review) and to improve overall business performance.